Customer Support Made Easy
LicenseSupport serves two roles:
- Customer Support Tool
Safe Activation is an online activation service that works with software protection and licensing tools including QuickLicense, DocProtect and AppProtect.
LicenseSupport enables a customer support person to efficiently manage software licensing issues by phone, email or Internet.
This task-oriented tool prompts the sales or support person for the required information and generates a license code to support a customer by phone or email. With modest technical skills, the support person can provide an activation code, reset a license, extend a time-limited Trial or block an activated license before issuing a refund.
The support person can remotely reset or suspend a license, increase the allowed activations, change the subscripton license status or enable optional paid features in a license.
Customer Data and History Logs
By integrating customer data, integrated email support, license commands and historical logs, LicenseSupport can simplify the support process for a specific customer license based on the Serial Number.
The Safe Activation programming interface is typically used from a shopping cart running on a vendor web site. When processing a customer order, Serial Numbers can be securely retrieved, the allowed computer activation count can be set to match the ordered licenses and selected features in the license can be enabled in the activation server during the purchase process.
Customer accounts and support services running on a vendor web site can access or update real-time licensing data stored in the activation server or used by the protected application running on a customer computer. QuickLicense runtime now has a passthru command to securely send these same API commands from a protected application.