Customer Support Made Easy

LicenseSupport Process LicenseSupport serves two roles:

- Customer Support Tool
- Safe Activation API

Safe Activation is an online activation service that works with software protection and licensing tools including QuickLicense, DocProtect and AppProtect.

LicenseSupport enables a customer support person to efficiently manage software licensing issues by phone, email or Internet.


Direct Commands
    LicenseSupport allows a support person to work directly with a customer that is using a protected application.

    This task-oriented tool prompts the sales or support person for the required information and generates a license code to support a customer by phone or email. With modest technical skills, the support person can provide an activation code, reset a license, extend a time-limited Trial or block an activated license before issuing a refund.


Internet Commands
    LicenseSupport also connects to the Safe Activation server to quickly change or view information related to a specific license activation. A support person can quickly see the number of allowed or active licenses for a Serial Number.

    The support person can remotely reset or suspend a license, increase the allowed activations, change the subscripton license status or enable optional paid features in a license.


Customer Data and History Logs
    Customer data including custom fields can be edited, searched, imported, exported or added from a Safe Activation generated email message.

    By integrating customer data, integrated email support, license commands and historical logs, LicenseSupport can simplify the support process for a specific customer license based on the Serial Number.

Safe Activation Programming Interface
    The LicenseSupport product documents a secure programming interface to the Safe Activation server. A vendor-written application or web service can securely access support commands to retrieve a Serial Number for a specific product, check the status of a license or view a customer record. Status flags, allowed activations or optional features in a customer license can be remotely enabled or disabled. Read and write activation or order data.

    Safe Activation API The Safe Activation programming interface is typically used from a shopping cart running on a vendor web site. When processing a customer order, Serial Numbers can be securely retrieved, the allowed computer activation count can be set to match the ordered licenses and selected features in the license can be enabled in the activation server during the purchase process.

Safe Activation API Commands
    ActivateNext Unused Serial NumberAdd Serial Number
    Delete Serial NumberLicense StatusSearch Customer Records
    Serial Number DataSerial Number Option SetSerial Number Option Clear
    Change Max ActivationsSuspend Request NumberChange Serial Number Date
    Serial Number Note Read/WriteProduct Note Read/WriteRemote Log
    Customer Field Read/WriteTransaction ReadTransaction Search
    Get SNs by Range or GroupGet Activated SNs for EmailGet Activated SNs for Product

    Customer accounts and support services running on a vendor web site can access or update real-time licensing data stored in the activation server or used by the protected application running on a customer computer. QuickLicense runtime now has a passthru command to securely send these same API commands from a protected application.

System Requirements:
    LicenseSupport Windows runs on any XP, Vista, Windows 7, 8 or 8.1 computer with a 32-bit or 64-bit processor. LicenseSupport MacOSX runs on Mac OS X 10.7 or later. Single User and Site Licenses are available.

LicenseSupport Data Sheet
    Support application, plugin, game, spreadsheet, PDF, EPUB, Video or document licenses running on Mac, Windows, Linux or Android from LicenseSupport running on Mac or Windows.
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