Customer Support
Questions & Answers
Use this convenient FeedBack form for questions, comments, bug reports or enhancement requests. Excel Software offers free technical support by phone or email. Request free Product Data Sheets by mail.
 The Software Tools newsletter is emailed about 6 times each year. It covers news and information on tools related to software modeling, support, licensing and marketing. Send email to newsletter@excelsoftware.com with SUBSCRIBE or UNSUBSCRIBE in the subject line.
Registered product or site license owners receive free customer support, new product information and discounts on upgrades. Click here to Register Now...
On-Site Training  Do you need to quickly bring your team up to speed on MacA&D or WinA&D tools?Bring the instructor to your site with an intensive, hands-on 1 or 2 day training course. Learn more about On-Site Training...  Student editions of MacA&D and WinA&D are available to anyone currently enrolled at a university.Learn more about the Student Edition.... Product Support  In addition to printed manuals, most products include contextual help integrated with the application and PDF manuals on CD. You'll also find sample documents, tutorials and demonstration videos for most products.Excel Software offers free technical support by phone or email. Bug fixes and minor enhancements are available as a free download.
 Update Service is available to registered users of the current version of any product or site license. This service provides automatic upgrades to software and printed documentation for 18%/annual. It's the simple way to always have the latest version of these dynamic products. Customers without Update Service can purchase an individual upgrade from an older version.
Software products are licensed, not sold. An End-User License Agreement ("EULA") is a legal
agreement between you (either an individual or a single entity) and Excel Software for
software product(s) being licensed.
Site License 
Each product can be licensed for multiple users at the same business location. A site is defined as a single or multiple buildings within 1/4 mile of each other that house the same administrative department.A 5 User Site License allows 5 concurrent users of the application. An Unlimited User Site License allows unlimited concurrent users of the application at one location. Team dictionary and team requirements capabilities are only available in the site license edition of selected products. For MacA&D and WinA&D, the 5 User Site License contains 3 complete sets of printed manuals and the Unlimited Site License contains 5 sets of printed manuals. For all other products, the site license edition includes one printed manual. All manuals are also included on CD in PDF format.
Minor updates (like 2.0 to 2.0.x) are free to registered customers. To request download instructions, fill in the Free Update request form. Major upgrades (like 1.0 to 1.1 or 2.0) can be purchased individually or received automatically with our Update Service.
Move Teamwork Models to WinA&D or MacA&D
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